Customer Satisfaction per Industry
EPSI Rating is analyzing customer satisfaction in various industries across Europe and focus on both on the business to consumer (B2C) and business to business (B2B) segments. EPSI Rating has a proven methodology that can give organisations insight into their customer base, and benchmark it to the main competition.
An industry analysis of customer satisfaction can give answers to questions like:
- How high is the switching barrier for your customers and how does it compare to the competition?
- Which elements should be improve in order to increase customer satisfaction?
- How do customers rate the quality of the customer service; and how does it compare to the competition?
Please contact EPSI Rating for more information on this offering. Click here
23.01.2012: The Economy Press Release for 2011:
The combined results from all the studies in 2011 are ready. The pharmacies have the most satisfied customers in Finland. The release also contains results for Finnish municipalities.