EPSI Rating Study Offerings

Every organisation must listen to its stakeholders. A number of studies have shown that the long-term success of a corporation is closely related to its ability to adapt to stakeholder needs and changing preferences. EPSI's core competency is to collect, analyse and disseminate information about how an organisation is perceived by its stakeholders. EPSI can provide your organisation with reliable information for effectively managing the stakeholder relationships on a regular basis.

The EPSI research and analysis focus on the three main areas of non-financial performance and their integration.  These are Customer Satisfaction, Employee Satisfaction and Corporate Social Responsibility. An integrated analysis model is devised for the purpose of studying how these three dimensions interrelate and drive the financial results of any organisation.

The analysis provides supplementary information like competitiveness, customer loyalty, and future firm value and is a useful complement to more traditional business ratios and Key Performance Indictors. A core benefit of the measures devised by EPSI is that they are truly forward-looking and not merely what happened in the past (like most traditional information captured in a P&L statement and balance sheet).

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