This Year's Annual EPSI Conference will take place in Prague on the 13th of April. The third annual EPSI Conference goes under the name "Stakeholder Relationships in Good and Bad Times - New Challenges in Customer Focus in 2012". More detailed information and registration can be found in the file below.

Please don't hesitate to contact your local EPSI entity for further inquiries.

See you in Prague!

First Invitation

The combined results from all the studies in Finland during 2011 are ready. The pharmacies have the most satisfied customers in Finland. The release also contains results for Finnish municipalities.

Finnish Economy 2011

The results from the international comparison of cellular phone brands are now ready and available here! Apple and Nokia have the most satisfied and loyal customers.

Cellular Phone Brands 2011

The results from the consumer sentiment in the fourth quarter are now ready. In Finland the sentiment has remained relatively unchanged from Q3. The release also contains results for Finnish municipalities.

Consumer Sentiment 2011 Q4

Merry Christmas!

EPSI Finland would like to take this opprotunity to thank everyone for good cooperation this year and wish you all peaceful holidays. May the Christmas celebrations be better than all expectations and the may New Year be even more successful than this one.

Kind regards,

The EPSI Finland team

The new Pan European Customer Satisfaction Report 1999 - 2010 is now available.

The Pan European EPSI Rating Report 2010